Privacy Policy
1. Information We Collect
ATM Comfort Zone collects the following types of personal information:
- Name and contact details (phone, email)
- Booking information (dates, room type, number of guests)
- Payment information (processed securely)
- Identification information (ID or passport number)
- Special requests or dietary requirements
2. How We Use Your Information
We use your personal information to:
- Process and confirm your bookings
- Provide you with services during your stay
- Communicate with you about your reservation
- Improve our services
- Send promotional communications (with your consent)
3. Data Protection
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. This includes:
- Secure storage of data
- Limited access to personal information
- Secure payment processing
- Regular security updates
4. Data Sharing
We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist in our operations (e.g., payment processors)
- When required by law
- To protect our rights or property
- With your explicit consent
5. Cookies and Tracking
Our website may use cookies to enhance your browsing experience. You can control cookie settings through your browser preferences.
6. Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt-out of marketing communications
- File a complaint with data protection authorities
7. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Booking records are typically retained for accounting and legal purposes.
8. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website.
10. Contact Us
If you have any questions about this privacy policy or your personal information, please contact us at:
Email: atmcomfortzone@gmail.com
Phone: +265 989 34 44 35
Address: Mzuzu, Malawi